An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

cross-posted from: https://sh.itjust.works/post/1062067

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • xuxebiko@kbin.social
    16·
    1 year ago

    “AI is taking our jobs” - Suumit Shah, the CEO of the e-commerce platform Dukaan, who laid off 90% of his support staff, replacing them with an AI chatbot.