I’m finding out from this that it’s owned by the same company but Hinge has a better formula for that kind of thing. You comment on an aspect of their profile (a picture, their response to a prompt, etc) and that gets sent to them. Then they can reply (which triggers a “match”) or not. You can also send likes without a comment but obviously that won’t be as effective.
It’d be a lot easier to not make a bot at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.