• Moonrise2473@feddit.it
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    10 months ago

    I disagree, they could reply with automated canned responses if don’t have resources for support

    “Suggest new feature” => “thanks we will consider” => trash it

    “Help I’m locked out” => “use this self reset tool or cancel your account”

    “I need to add a new user” => “sure, read the documentation”

    There are many other paid services without any kind of support in the entry level plan, could have done that. For example the $24/year plan for photoprism doesn’t come with support